Delete in the Oxerix app
- Open Oxerix and sign in to the subscriber account.
- Open More.
- Select Delete Account.
- Review the warning and confirm Delete Account.
When the in-app deletion succeeds, the local session and cached private show-day and image data are cleared, and the subscriber account can no longer be used.
Request deletion without signing in
Send an email from the address registered to your Oxerix account:
Address: delete@oxerix.com
Subject: Delete my Oxerix account
Include your full name and registered email address. Do not send your password or other sensitive account information.
Identity verification and timing
We may ask for limited additional information where reasonably necessary to confirm that the request comes from the account holder. We will acknowledge and process a verified request as soon as reasonably possible and within any period required by applicable law, then confirm when the account deletion is complete.
What the current deletion flow removes
The current subscriber deletion flow removes:
- the cloud authentication account;
- the Oxerix profile record;
- followed riders, horses, classes and arenas;
- notification preferences and in-app notification history; and
- subscription or entitlement records linked to the account.
A web request is also reviewed for associated personal data, including a profile image.
Information that may be retained
Some event-operational records—such as official entries, rider or horse names, results and audit records—may be retained where needed for event integrity, dispute handling, a legal obligation or another lawful purpose. Where appropriate, data will be deleted or de-identified.
Deleting an Oxerix account does not automatically cancel a payment-provider subscription. A PayFast web subscription or Google Play Android subscription, where applicable, must be cancelled through the relevant billing flow.
Need help?
For a deletion question, email privacy@oxerix.com. For other app issues, visit Oxerix Support.