Oxerix support
Help for a smoother show day.
Start with the quick answers below or email the support team with enough detail to resolve the issue.
Contact support
Email support@oxerix.com. Include your device model, browser or operating-system version, the screen you were using and what happened. Screenshots are helpful when they do not expose another person’s private information.
Keep your account secure. Oxerix support will not ask for your password.
Account and sign-in help
I forgot my password
Use the password-reset option on the sign-in screen. If you are already signed in as a subscriber, open More → Security & Password → Forgot Password.
Google sign-in does not work
Check that the device is online, then try Google sign-in again. If it still fails, email support with the on-screen error message and a screenshot if helpful.
I want to delete my account
You can delete a subscriber account from the app or start a request without signing in. Follow the account deletion instructions.
Live show-day updates
Open an event to see the latest riding order, rider statuses and published results. If information appears out of date, confirm that the device has a working internet connection and reopen the event.
Following riders, horses, classes and arenas
Use the Following area to find and follow the show-day subjects that matter to you. Your follows and notification preferences are stored against your Oxerix subscriber account so they can be used across live event views.